A clear fault report gets things fixed faster. Include:
- What happened and exactly when (the time from the studio clock).
- What listeners heard: silence, distortion, backup audio, the wrong source?
- Which platforms were affected: FM, DAB, online, or all of them.
- What you checked or did (see Dead air or off air: what to check first).
- Is it still happening? If the station is off air now, phone as well as raising a ticket. Off air is a major incident.
WEESdesk